Privacy Policy

This Personal Data Processing Policy (hereinafter referred to as the Policy) defines the procedure for processing and protecting personal data of users of the website https://stickyline.ru (hereinafter referred to as the Website).

1. General Provisions

1.1. This Policy applies to all information that the Operator may obtain about the User during the use of the Website, its programs, and products. 1.2. The personal data operator is LLC “Production Company Sticky Line” (OGRN 1197847036298), address: 198216, Saint Petersburg, Narodnogo Opolcheniya Ave., 10, lit. A, office 156-N. 1.3. The Operator processes personal data in accordance with Federal Law No. 152-FZ “On Personal Data”.

2. Personal Data Processed

2.1. The Operator may process the following personal data of the User:

• User’s name;
• User’s phone number;
• email address (e-mail);
• delivery address (if applicable);
• order information;
• content of inquiries;
• files attached by the User;
• history of interaction with the User (including correspondence and requests).

3. Automatically Collected Data

3.1. When visiting the Website, the following data is automatically collected:

• IP address;
• cookie data;
• browser and device information;
• User activity data on the Website.

3.2. Disabling cookies may result in the inability to access certain parts of the Website that require authorization.

4. Purposes of Personal Data Processing

4.1. The Operator uses the User’s personal data for the following purposes:

• processing User requests and orders;
• communication with the User;
• provision of services;
• processing requests via forms and online chat;
• improving the Website performance;
• analyzing User behavior;
• marketing communications (subject to User consent).

5. Legal Grounds for Processing Personal Data

5.1. Personal data processing is carried out on the basis of:

• User consent;
• performance of a contract or intention to enter into a contract;
• requirements of the legislation of the Russian Federation.

6. Third-Party Services Used

6.1. The Website uses the following third-party services:

• Bitrix24 — request processing, CRM, forms, and online chat;
• Google Tag Manager — tag and script management;
• Google Analytics — web analytics;
• Yandex.Metrica — web analytics;
• Google reCAPTCHA — protection against automated requests.

6.2. The User may also interact with the Operator via third-party services:

• Telegram;
• MAX.

6.3. When using these services, personal data may be transferred to third parties.

7. Transfer of Personal Data to Third Parties

7.1. The Operator has the right to transfer personal data to third parties, including:

• to the Bitrix24 CRM system;
• to delivery services (when placing an order);
• to analytics services.

7.2. Personal data processing may be carried out with the involvement of third parties (processors) acting on behalf of the Operator.

8. Cross-Border Transfer of Personal Data

8.1. The Operator may carry out cross-border transfer of personal data when using third-party services, including:

• Google;
• Telegram.

8.2. By using the Website and these services, the User consents to the possible cross-border transfer of their personal data.

9. Personal Data Retention Periods

9.1. The User’s personal data is stored for the following periods:

• request data — up to 5 years;
• correspondence data — up to 3 years;
• analytics data — up to 26 months;
• until the User withdraws consent.

10. Use of Cookies

10.1. The Website uses the following types of cookies:

• necessary cookies — ensure proper functioning of the Website;
• analytical cookies — used for collecting statistics.

10.2. Analytical cookies are used only after obtaining User consent. 10.3. The User can manage cookies via browser settings or the Website interface.

11. Personal Data Protection

11.1. The Operator takes necessary organizational and technical measures to protect the User’s personal information. 11.2. Security measures include:

• restriction of access to data;
• use of secure data transmission protocols (HTTPS);
• access control to information systems;
• prevention of unauthorized access.

12. User Rights

12.1. The User has the right to:

• receive information about their personal data;
• request clarification, blocking, or deletion of their personal data;
• withdraw consent to personal data processing;
• apply to authorized bodies.

13. Policy Changes

13.1. The Operator has the right to make changes to this Policy without User consent. 13.2. The new Policy comes into force from the moment it is published on the Website. 13.3. The current version is available at: https://stickyline.ru/politika-obrabotki-personalnyh-dannyh/

14. Contact Information

14.1. For questions regarding personal data processing, the User may contact:

• by email: paper@stickyline.ru
• by phone: +7 (812) 335-66-30

Updated: April 13, 2026 Saint Petersburg, LLC “Production Company Sticky Line”, OGRN 1197847036298